Terms of service

Terms & Conditions

Effective Date: 14th May 2025

Welcome to Sage and Hems! These Terms and Conditions govern your use of our website and the purchase of our products. By using www.sageandhems.com or placing an order with us, you agree to these terms. Please read them carefully before proceeding.

1. Use of the Website

a. You must be at least 18 years old or have the consent of a legal guardian to make purchases through our site.

b. You are responsible for maintaining the confidentiality of your account credentials.

c. You agree to provide accurate and complete information during account registration and checkout.

d. You may not use our website for any unlawful, fraudulent, or unauthorized purposes.

2. Product Information & Pricing

a. We make every effort to provide accurate descriptions, images, and pricing. However, we do not guarantee the accuracy or completeness of all content.

b. Prices and availability are subject to change at any time without prior notice.

c. Promotions, sales, and discounts may be time-sensitive and subject to additional terms.

3. Orders & Payment

a. When you place an order, you are making an offer to purchase products from Sage and Hems.

b. We reserve the right to cancel or refuse any order due to stock issues, pricing errors, or suspected fraud.

c. You agree to provide valid payment details and authorize us to charge the full amount, including any taxes or shipping fees.

d. Payments are securely processed via trusted third-party payment gateways. We do not store full card details on our servers.

4. Shipping & Delivery

a. We offer island wide delivery across Sri Lanka.

b. Shipping timelines provided are estimates and may vary based on location and courier performance.

c. Sage and Hems is not liable for delays caused by shipping carriers, weather, or unforeseen circumstances.

d. Sage and Hems reserves the right to revise delivery charges in accordance with adjustments made by our courier partners.

5. Returns & Exchanges

a. We accept returns or exchanges within 7 days of receiving your order, provided items are unused, unwashed, and in original packaging .

b. Return shipping is the customer’s responsibility unless the product was defective or incorrect.

c. Please refer to our Returns & Exchanges Policy for full details.

 

6. Intellectual Property

a. All website content — including logos, graphics, images, text, and product designs — is the intellectual property of Sage and Hems and may not be reproduced or distributed without written consent.

b. Any content shared by customers (e.g., tagged photos) may be reused by Sage and Hems for marketing purposes, with credit given where applicable.

7. Limitation of Liability

a. Sage and Hems shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

b. Our products are handmade and may contain slight variations in color or size; this is not considered a defect.

c. We make no warranties beyond those required by law regarding the fitness of our products for any specific purpose.

8. Privacy

a. Your privacy matters to us. We collect and use personal information as outlined in our Privacy Policy.

b. We do not sell or rent your personal data to third parties.

9. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our site after changes constitutes your acceptance of the new terms.

10. Contact Us

If you have any questions regarding these Terms and Conditions, please contact: sageandhems@gmail.com