Refund policy

Need an Exchange? Here’s How:

• If you’d like to exchange an item, simply drop us an email at sageandhems@gmail.com within 7 days of delivery. Subject line: Request for Exchange – Order No: [Your Order Number]
• Please include a brief note on why you’d like to make the exchange.
• Please note that exchanges are done for items which are unused and undamaged in their original condition.

What Happens Next:

• Once we receive your email, we’ll guide you through the next steps via email.
• Our courier will arrange pickup of your original item.
• After we receive it, we’ll inspect the bag to ensure it’s in its original and undamaged condition.
• If approved, we’ll confirm your new item(s), based on availability on email.
• If there’s a difference in price, we’ll share the payment details before dispatch.
• Your exchange will be shipped to you—with the delivery charge covered on your end.
• No refunds will be made against the return.

Delivery & Timelines

• The one-way delivery cost for the new item will need to be covered by you.

• Please allow up to 14 days for the full exchange process—this includes pickup, inspection, processing, and delivery.

We truly appreciate your patience while we make the magic happen behind the scenes!

If you have any questions, don’t hesitate to reach out—we’re always here to help. 💛

Returns on Sale Items

• Any items discounted cannot be returned or exchanged.